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Yesterday, Today @ Call Center

This is how a call center looks like before? (Screen shots from movie “Changeling”)

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This is how they take calls today, phew!

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This entry was posted on Wednesday, May 13th, 2009 at 6:27 am and is filed under me stuff, work related. You can follow any responses to this entry through the RSS 2.0 feed or Share . You can leave a response, or trackback from your own site.

2 Responses to “Yesterday, Today @ Call Center”

  1. daine says:
    May 16, 2009 at 4:04 am

    Marvin, I believe that is not a call center; that is a \Switch Office\ — looking at the wires they are holding, they are receiving the calls from people (who are connected via the wires) and transferring them (the wires to another port) to the connect number manually. My mommy worked part-time in a switch office like this, she said what they did was when someone called, they will connect that someone to another person (usually for overseas calls). Today, switch offices are fully automatic. You can still see them today everywhere, they are the \PLDT gray boxes\ you see in your neighborhood, they are usually \caged\ so that people wouldn’t play with them. I guess a lot of \switch office operators\ lost their jobs hehe :p but those are not call centers. Call centers talk to the callers; switch office operators just transfer the callers (they probably talk to them to just ask where they want to be connected)

  2. Marvin says:
    May 16, 2009 at 9:35 am

    Wahahaha! Thanks Daine! Just thought they’re somewhat similar in some sense. But you’re correct, switch office it is.

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